Note for dev team: This mockup layers three changes onto the existing Return Log screen — (1) customer account score next to their name, (2) payment method next to the garment price, and (3) an expandable, scrollable email template picker under "Garment Received Confirmation," auto-selecting a recommended template from Account Score / Timeline / PayPal. Sample data: 15 days since purchase, 61% account score, PayPal payment — click the caret next to "Garment Received Confirmation" to see it in action. The template table now covers every Timeline/Score/PayPal combination (both "Under 60 days" rows are PayPal-agnostic), so this customer resolves to an exact, unambiguous match.

Return Log AC2092004·Jacob Benitez61%

Sign in as Customer
•••
Open
Owner
Notify
⃠ Inspection Req.
✓ Received?
⟲ No Remake Detected

Garment

garment
AC2092004-CP2
15 days ago
▸ Size: "Size: Casatlanticish (Single Pleat)"
Tessuti di Sondrio Laurel Stretch Cotton Twill
Chino · Angled Side Pocket · Flap Coin Pocket · Angled Flap Back Pocket · Button Fly · Chestnut Horn Buttons · Belt Loops · Single Pleats · Button Through Closure · Sage Pocket Lining · Blind Hem · Standard Thread Color
$145 - PayPal

Agent Notes & Images

Drop/Select Image(s)

Customer Response

Reason
Don't like the color or pattern
Don't like the feel, drape, or performance
Something else
Fabric didn't match site images or description
I suspect the garment was made with the wrong fabric
Resolution
Customer needs a return label

Agent Actions

Return Received by PC
Garment Received Confirmation:
Remake Processed
⟲ None Detected
→
Inspection Required
Log Refund Request ($159.50)
Request Shipping Label
Last Action: Return Log Created ☰